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MBAexpress: Excellent Customer Service (Included in catalog bundle)MBAexpress: Excellent Customer Service (Included in catalog bundle)

$35.00 (USD)

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.  

Credits: 1
Estimated Length: 1 hour(s)
Valid for: 12 Month(s)

Lessons

Name View Schedule
Online Lesson1. MBAexpress: Excellent Customer Service -

Objectives

Upon completion of this course, participants will be able to:

  • Define excellent customer service

  • Identify the finance department’s product

  • Identify the finance department’s customers

  • Identify skills needed for excellent customer service 

Major Topics:  

  • Internal vs External Customer Service

  • Servicing Customers Well

  • Customer Needs & Wants 

Field of Study:  Communications

Recommended CPE Credit Hours:  1.0 

Course Level: Basic

Prerequisites:  None 

Designed For: CPAs, corporate finance teams, business leaders and other financial professionals 

Instructor:  Jennifer Howard Elder, CPA, CMA, CIA, CFF, CGMA, MS 

Published Date:  07/01/2016

Expert
Expert
Jennifer Howard Elder, CPA, MS, CMA, CIA, CFF, CGMA
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