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MBAexpress: Excellent Customer ServiceMBAexpress: Excellent Customer Service

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Cost: $45.00 (USD)
Credits: 1
Estimated Length: 1 hour(s)
Enrollment Valid For: 12 months

Description

What does excellent customer service mean to you?  Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.  


Objectives

Upon completion of this course, participants will be able to:

Define excellent customer service
Identify the finance department’s product
Identify the finance department’s customers
Serve their customers well
Identify skills needed for excellent customer service
Highlights:

Internal vs External Customer Service
Servicing Customers Well
Customer Needs & Wants
Field of Study: Communications

Level: Basic

Prerequisites: None

Designed For: CPAs, corporate finance teams, business leaders and other financial professionals

Instructor: Jennifer Howard Elder, CPA, CMA, CIA, CFF, CGMA, MS

Publish Date: February 1, 2016

The Business Learning Institute, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Expert

Jennifer Howard Elder, CPA, CMA, CIA, CFF, CGMA, MS

Jennifer Elder is a keynote speaker, trainer, and business coach in the business of business transformation. For more than 20 years, she has been helping businesses by peeling back the layers of "administrivia" and finding the hidden strengths and core values that make you and your company awesome. Jennifer works with businesses to develop a compelling business strategy that is quick to implement that transforms your company from what you are now to what you have always wanted it to be.

Known for being energetic and enthusiastic, Jennifer has been delivering high-quality, customized training that make complicated topics easy to understand, relevant, and useful. She has conducted seminars for the Fortune 500, US Government, State CPA Societies, and CPA Firms in 33 states. Her sessions are highly interactive, full of discussion, and even a little entertaining.

Jennifer received her BA from the University of Massachusetts and an MS in Organizational Management from Antioch University New England. She lives on her boat near Annapolis, Maryland.

 

Lessons

  1. MBAexpress: Excellent Customer Service (Online Lesson)

Certificates

  1. MBAexpress: Excellent Customer Service
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