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MBAexpress: Business Process Improvement MBAexpress: Business Process Improvement

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Cost: $35.00 (USD)
Credits: 1
Estimated Length: 1 hour(s)
Enrollment Valid For: 12 months


Have you ever tried to improve a business process only to be told “that’s the way we’ve always done it”?  This course will discuss ways to improve your business processes to make them more efficient and better for your organization and customer.   


Upon completion of this course, participants will be able to:

  • Define business process improvement

  • Identify 14 steps to business process improvement

  • Recognize the benefit of "Lean" business

  • Identify 3 pillars of lean 

Major Topics:  

  • Benefits of Lean

  • Lean in a Service Organization

  • Flow Organization

  • Reducing costs

  • Maximizing productivity

  • Minimizing waste and re-work

  • Best practices

  • The lean business

  • Value and value stream

  • Pursuit of perfection

  • Employee empowerment 

Field of Study:  Management Advisory Services 

Recommended CPE Credit Hours:  1.0 

Course Level: Overview 

Prerequisites:  None 

Designed For: CPAs, corporate finance teams, business leaders and other financial professionals 

Instructor:  Jennifer Howard Elder, CPA, MS, CMA, CIA, CFF, CGMA

Publish Date:  07/01/2016


Jennifer Howard Elder, CPA, MS, CMA, CIA, CFF, CGMA

Jennifer Elder is a keynote speaker, trainer, and business coach in the business of business transformation. For more than 20 years, she has been helping businesses by peeling back the layers of “administrivia” and finding the hidden strengths and core values that make you and your company awesome. Jennifer works with businesses to develop a compelling business strategy that is quick to implement that transforms your company from what you are now to what you have always wanted it to be. 

Known for being energetic and enthusiastic, Jennifer has been delivering high-quality, customized training that make complicated topics easy to understand, relevant, and useful. She has conducted seminars for the Fortune 500, US Government, State CPA Societies, and CPA Firms in 33 states. Her sessions are highly interactive, full of discussion, and even a little entertaining. 

Jennifer received her BA from the University of Massachusetts and an MS in Organizational Management from Antioch University New England. She lives on her boat near Annapolis, Maryland.


  1. MBAexpress: Business Process Improvement (Online Lesson)


  1. MBAexpress: Business Process Improvement
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