Effective Communication and Negotiation
While several years have passed since the Great Recession, economic and political uncertainty have continued to plague business decision-making. The roles and responsibilities of CPAs and finance professionals, meanwhile, has continued to expand. This course is part of a series of short courses that will explore key interpersonal and communication issues that will have a substantial impact on the effectiveness of the financial professional in the workplace.
This one hour course will examine and walk-through key communication techniques, to include effective listening, writing emails, and social media concerns, among others.
|1. Effective Communication and Negotiation||-|
Upon completion of this course, participants will be able to:
Recognize the benefits of effective communication
Identify negative effects of poor communication
List reasons which cause poor listening skills
Identify effective writing (email) techniques
Key communication techniques
Tips for writing effective emails
Effective listening skills
Social media concerns
Effective presentation techniques
Field of Study: Communications and Marketing
Recommended CPE Credit Hours: 1.0
Course Level: Basic
Designed For: CPAs, industry accounting and finance staff, C-level corporate officers
Authors: Francis X. Ryan, CPA, CGMA, MBA
Matthew X. Ryan, CPA, CFE, MBA
Publication Year: 2017
Expiration Date: Course content is reviewed annually and revised with neccessary changes or else the course is removed.
Frank Ryan is president of a management consulting firm specializing in turnarounds, workouts, crisis management, strategic planning and working capital management. He has extensive experience working with banks in negotiating forbearance agreements, loan workouts, capital restructuring, vendor negotiations and bank lending requirements. Mr. Ryan is a leading expert in Lean Operations and Management and has implemented numerous lean applications for organizations. Prior to his consulting business, he was the chief operating officer of a mid-sized manufacturing company.
Mr. Ryan serves and has served on numerous boards of directors of public and non-profit charitable organizations. In March 2008, he was elected Chairman of the Board of Directors of a Good Shepherd Services, a residential treatment facility for developmentally disabled children. Mr. Ryan is Chairman of the Audit Committee of the Institute of World Politics and is also a trustee of IWP. He serves as the Audit Committee Chair for the Archdiocese of Baltimore.
Additionally, Mr. Ryan walked 2806 miles across America in 2014 to raise awareness of the needs of children with emotional and behavior issues and for developmentally disabled children. He is the third oldest person to have ever done it.
Frank Ryan, a retired Marine Reserve Colonel, was recalled to active duty, out of his military retirement, in December 2004 and served with Multi-National Force-Iraq until June 2005. Prior to his initial retirement in 2002, Mr. Ryan served as the Central Command Special Operations Officer during Operation Enduring Freedom.
Mr. Ryan’s personal military decorations include three Legions of Merit, the Bronze Star Medal, the Defense Meritorious Service Medal, the Navy Commendation Medal and the U. S. Army Commendation Medal.
Mr. Ryan is a multi-year recipient of the AICPA Outstanding Discussion Leader Award.
Matt currently serves as the President of a management consulting firm specializing in strategic planning and economic forecasts, and simultaneously serves as the CFO of a tech startup specializing in dynamic pricing and as the CFO of an educational institute based in Washington, D.C. He has additional experience in both alternative investment and public accounting, as well as extensive experience in risk analysis and operations management.
Outside of his consulting work, Matt currently serves in the U.S. Army Reserves with more than 15 years of service in the military. He recently completed an extended tour as the Company Commander for a logistics/distribution unit based in Central Pennsylvania. In 2009, Matt deployed to Iraq where he served dual roles as the Executive Officer of a medical unit and as the Brigade Medical Logistics Officer for the 56th Stryker Brigade Combat Team.
Matt serves on the Board of Directors of a Philadelphia-based military service organization and previously served as the Audit Committee Chairman of The Institute of World Politics in Washington, D.C. He also participates in numerous political organizations and has served on campaign committees for local, state, federal, and judicial candidates.
Matt holds a B.S. in Finance from The Pennsylvania State University and an MBA from The Wharton School at the University of Pennsylvania. He is a Certified Fraud Examiner and Certified Public Accountant (Pennsylvania & Virginia), and has a Master’s Certificate in Lean Six Sigma Black Belt through Villanova University.